A fully automated WhatsApp system that collects 5-star Google reviews from your customers after every transaction, while privately filtering negative feedback. Zero extra work for your team.
New customers check Google reviews before visiting. Without enough reviews, you lose them to competitors — even if your service is better.
Once set up, the system runs on autopilot. Your team doesn't need to do anything extra.
Customer details are entered after a transaction or visit
"How was your experience?" — sent automatically via WhatsApp
Happy customers get a direct link to leave a Google review
Unhappy customers go to a private feedback form — ensuring we address their concerns first
Complete setup, monitoring, and optimization — all handled for you.
Professional messaging system set up on your business WhatsApp number
Messages in English + Telugu/Hindi — matching your customer base
Direct integration with your Google Business Profile for seamless reviews
Private feedback form catches unhappy customers before they go public
30–45 minute training so your team knows exactly what to do
We watch the system and optimize performance throughout the pilot
Know exactly how your reviews are growing with regular performance reports
Clear results showing your review growth from day one to day thirty
Not email. Not SMS. WhatsApp — where your customers already are.
Customers actually see and respond to WhatsApp messages. Email? Only 20% open rate.
Unhappy customers go to a private feedback form — protecting your public Google rating.
After the initial setup, everything runs automatically. Your team focuses on what they do best.
You only pay for performance. No long-term contracts. No hidden fees.
Try the system risk-free with performance-based pricing
Everything business owners ask before getting started.
Join smart business owners who are turning every customer visit into a 5-star Google review.
JN AI Automations ("we", "us", "our") operates the website jnai.in and provides automated WhatsApp-based Google review collection services for businesses. This Privacy Policy explains how we collect, use, store, and protect information.
From our clients (business owners): Business name, owner name, phone number, email address, Google Business Profile details, WhatsApp Business details, and payment information.
From our clients' customers (end users): Name, phone number, service details, and feedback responses. This data is provided to us by our clients — we do not collect it directly from end users.
Automatically: Website usage data including IP address, browser type, and pages visited (via standard analytics).
We use the information collected to: set up and operate the automated WhatsApp review collection system for our clients; send WhatsApp messages to clients' customers for feedback collection; route positive feedback to Google Reviews and negative feedback to private forms; generate performance reports for our clients; process payments and manage subscriptions; and improve our services.
We use the following third-party services to operate our system:
Whapi.cloud — WhatsApp Business API provider for sending and receiving messages. Google — Google Business Profile, Google Forms, Google Sheets, and Google Workspace for data storage and review routing. Razorpay — Payment gateway for processing payments securely. These services have their own privacy policies and we encourage you to review them.
Customer personal data (names, phone numbers) is automatically anonymized after 30 days from the date of collection. Anonymized data (with no personally identifiable information) may be retained for analytics and reporting purposes. End users can request immediate deletion of their data at any time by replying "DELETE MY DATA" to any WhatsApp message from our system. Deletion requests are processed within 48 hours. Client business data is retained for the duration of the active subscription and deleted within 30 days of account closure.
All data is stored on Google's secured infrastructure (Google Workspace). Data in transit is encrypted via HTTPS/TLS. Access to client data is restricted to authorized personnel only. We implement HMAC signature verification on all incoming webhook communications.
We do not sell, rent, or share personal data with any third parties for marketing purposes. Data is shared only with the third-party service providers listed above, solely for the purpose of operating our service.
Our clients (business owners) are responsible for obtaining appropriate consent from their customers before sharing their data with us. Additionally, we enforce a strict policy regarding Anti-Gating Compliance: While our system encourages unhappy customers to resolve issues privately, we do not block or hide public review options, ensuring full alignment with Google’s policies and the DPDP Act 2023.
You have the right to: request access to your personal data; request correction of inaccurate data; request deletion of your data; and opt out of receiving messages at any time.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
For any privacy-related questions or data requests, contact us at: team@jnaiautomations.com or +91 8919198110.
These Terms & Conditions ("Terms") govern your use of the services provided by JN AI Automations ("we", "us", "our"), operated by Nagularapu Joshi Kumar, a sole proprietorship based in Hyderabad, Telangana, India. By engaging our services, you ("client") agree to these Terms.
We provide an automated WhatsApp-based Google review collection system for businesses (retail, healthcare, hospitality, service). The service includes: WhatsApp automation setup and configuration; Google Business Profile integration; custom message template creation; private feedback form setup for unhappy customers; team training session (30–45 minute); system monitoring, optimization, and performance reports during the subscription period.
As a client, you agree to: provide accurate customer data (name, phone number) into the system daily; maintain an active WhatsApp Business account for the duration of the service; ensure your Google Business Profile is active and accessible; obtain appropriate consent from your customers before sharing their data; not use the system for spam, unsolicited messaging, or any unlawful purpose; and cooperate with the onboarding and training process.
Our WhatsApp automation service relies on WhatsApp’s official ‘Linked Devices’ (WhatsApp Web) feature. In line with WhatsApp’s security behavior, linked sessions may automatically log out after periods of inactivity and generally require re‑authentication (QR rescanning) at least once every 14 days, and sooner in some cases (for example, app updates, device changes, or network/security checks by WhatsApp). As these logouts are controlled by WhatsApp and not by our system, you agree to periodically rescan the WhatsApp QR code when prompted to keep your automation running.
We will: complete system setup within 7 business days of receiving all required information; monitor and optimize system performance during the active subscription; provide daily, weekly, and monthly performance reports; respond to support queries within 24 hours during business hours (Monday–Saturday, 10:00 AM – 7:00 PM IST).
Setup Fee: ₹5,000 (one-time, non-refundable), payable before setup begins. Performance Fee: ₹4,999, payable after system setup and before go-live. Subject to refund based on performance (see Refund Policy). Monthly Retainer: ₹4,999/month, billed via automated recurring payment (Razorpay subscription). All payments are processed through Razorpay.
The review target for your business is agreed upon during onboarding based on your monthly customer volume. The standard target is 50 new Google reviews in 30 days for businesses serving 20+ customers daily (approx. 600 monthly visits). For lower-volume businesses, the target is proportionally adjusted and documented in your service agreement (e.g., 300 monthly visits = 25 review target). "Reviews" are defined as new Google reviews visible on your Google Business Profile, measured as the difference between your review count on go-live day and the count on day 30.
The automation system, workflows, message templates, and all related technology remain the intellectual property of JN AI Automations. Clients receive a non-exclusive, non-transferable license to use the system during their active subscription period.
Our total liability is limited to the fees paid by the client in the preceding 30 days. We are not responsible for: changes to Google's review policies or algorithms; changes to WhatsApp/Meta's policies; customer behaviour or review content; temporary service interruptions due to third-party API outages; or reviews filtered or removed by Google.
We may terminate or suspend service if the client: violates these Terms; uses the system for spam or unlawful purposes; fails to make payment within the due date; or provides false or misleading information. In cases of termination for cause, no refund is applicable.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
The setup fee is non-refundable once setup work begins. This fee covers: WhatsApp automation configuration, Google Business Profile integration, custom message template creation, private feedback form setup, and staff training. If we are unable to complete the setup due to a fault on our end, the setup fee will be fully refunded.
The performance fee is collected after system setup and before go-live. It is subject to a tiered refund based on results achieved in the first 30 days from go-live, provided the client enters a minimum average of 15 customer entries per day into the system.
| Achievement vs Agreed Target | Amount Retained | Refund Amount |
|---|---|---|
| 100% or more of target achieved | ₹4,999 (full fee) | ₹0 |
| 80% – 99% of target achieved (e.g., 40–49 reviews vs 50 target) |
₹2,999 | ₹2,000 |
| Below 80% of target (e.g., < 40 reviews vs 50 target) |
₹0 | ₹4,999 (full refund) |
Example: For the standard target of 50 reviews (for businesses with 20+ customers/day): 50 or more reviews = no refund; 40–49 reviews = ₹2,000 refund; below 40 reviews = full ₹4,999 refund.
Important: The refund is applicable only if the client has entered a daily average of at least 15 customer entries into the system throughout the 30-day pilot period. If insufficient customer data is provided by the client, the performance target is proportionally adjusted.
The monthly retainer is billed via Razorpay automated recurring payment at the start of each billing cycle. Cancellation: You may cancel your subscription at any time through the Razorpay payment portal or by contacting us directly. Upon cancellation, the service will continue to operate until the end of your current paid billing period. After the billing period ends, the system will be automatically paused. No mid-cycle refunds: The current month's retainer is non-refundable regardless of when cancellation is initiated. Re-activation: If you wish to resume the service after cancellation, a new subscription can be started at the then-current monthly rate.
Performance Guarantee Applicability:
The tiered refund policy (Section 2) applies exclusively to the initial Performance Fee covering the 30-day pilot. It does not apply to monthly retainers. Once the pilot is successful and the service continues, the monthly retainer fee covers ongoing system hosting, maintenance, and monitoring. This retainer is non-refundable and is not subject to review-count targets.
All eligible refunds will be processed within 7 business days of the refund being approved. Refunds are issued to the original payment method used. For payments made via UPI or bank transfer, refunds will be credited to the same bank account.
No refund is applicable if the service is terminated due to: client's violation of our Terms & Conditions; use of the system for spam or unlawful purposes; non-cooperation during setup or onboarding; or providing false or misleading information.